Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of KitchenAO and related services (the "Services") provided by Velorithm Private Limited ("Velorithm", "we", "us").

By creating an account, accessing, or using the Services, you ("Customer", "you") agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

• Account: the subscription and login credentials associated with a Customer.
• Authorized Users: individuals you permit to access the Services under your Account (e.g., owner, admin, manager, staff).
• Customer Data: data you or your Authorized Users submit to the Services, including operational, inventory, labor, menu, order, vendor, and analytics-related data.
• Documentation: published user guides, help articles, or materials we provide for the Services.
• Order Form: online checkout, quote, or other ordering document specifying subscription plan, pricing, and term.

KitchenAO is an AI-driven platform for inventory management, labor scheduling, menu management, analytics and forecasting, pricing and profitability insights, kitchen workflow/order tracking, and procurement/vendor workflows.

We may also provide professional services such as implementation, data migration, and training ("Professional Services"). Professional Services may be scoped and billed separately, and deliverables (if any) are subject to Section 1.8 (Intellectual Property).

We may update, modify, or discontinue parts of the Services at any time, including adding or removing features, with or without notice. For paid subscriptions, we will not intentionally disable material functionality of the then-current paid plan during an active paid term without providing a commercially reasonable substitute; provided that Velorithm will have sole discretion to determine (a) what constitutes 'material functionality' of a plan and (b) whether a substitute is commercially reasonable.

• Authorized Users must be at least 18 years old.
• You are responsible for all activity under your Account and for maintaining the confidentiality of credentials.
• You must ensure that your Authorized Users comply with these Terms and our Acceptable Use Policy.
• You must provide accurate Account information and keep it updated.

Subscriptions are sold on monthly or annual billing cycles as selected at purchase. Access is typically per Authorized User unless specified otherwise in an Order Form.

Subscriptions auto-renew unless you cancel before the renewal date. You can cancel at any time; cancellation stops future renewals but does not terminate access to the current paid period unless we state otherwise.

All fees are non-refundable except where required by applicable law or expressly stated in writing by Velorithm.

You authorize us (and our payment processors) to charge your payment method for fees, applicable taxes, and any add-ons you purchase.

You are responsible for all taxes, duties, and government assessments associated with your purchase, except taxes based on our net income.

• If payment fails or is overdue, we may immediately suspend or restrict access to the Services without any grace period.
• We may charge reasonable reactivation or administrative fees where permitted.
• During suspension, Customer Data may become inaccessible, and certain automated processes may stop.

You retain ownership of Customer Data. You grant Velorithm a worldwide, non-exclusive, royalty-free right to host, store, process, transmit, and display Customer Data to provide, secure, and improve the Services, including to generate aggregated and anonymized analytics.

You are solely responsible for the accuracy, legality, and quality of Customer Data and for obtaining all rights, permissions, and consents needed to submit Customer Data (including for employee data).

The Services may provide analytics, forecasts, recommendations, or other AI-assisted outputs ("AI Outputs"). AI Outputs are informational and may be inaccurate. You are responsible for verifying AI Outputs before acting on them, and you assume all risk from decisions made based on AI Outputs.

• The Services may interoperate with third-party products and services (e.g., hosting providers, email services, POS or accounting integrations).
• Third-party services are not under our control, and we are not responsible for third-party outages, data loss caused by third parties, or changes to third-party APIs or terms.
• You are responsible for any fees owed to third parties and for complying with third-party terms.

Velorithm and its licensors own all right, title, and interest in the Services, Documentation, software, templates, workflows, algorithms, models, and all improvements and derivative works (collectively, "Velorithm IP"). No rights are granted to you except as expressly stated.

Subject to payment of fees and compliance with these Terms, Velorithm grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the subscription term for your internal business purposes.

If you provide feedback, suggestions, or ideas, you grant Velorithm a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate the feedback without restriction or compensation.

Unless a separate written agreement states otherwise, all customizations, configurations, scripts, connectors, or deliverables created during Professional Services remain Velorithm IP. Any source-code handover or IP buyout must be agreed separately in writing and fully paid.

Each party may receive confidential information from the other. You agree to protect our Confidential Information with at least the same care you use to protect your own, and not less than reasonable care.

Confidential Information includes non-public information about the Services, pricing, security controls, roadmaps, and any non-public materials shared during Professional Services.

Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, or received from a third party without breach.

You will not (and will not allow any third party to):

• reverse engineer, decompile, or attempt to extract source code;
• bypass usage limits;
• use the Services to build a competing product;
• use the Services unlawfully;
• upload malware;
• interfere with or disrupt the Services.

Additional rules are in the Acceptable Use Policy, which is incorporated by reference.

We may offer beta, preview, or experimental features. Beta features are provided "as is" and may change or be discontinued at any time. Velorithm has no liability for beta features to the maximum extent permitted by law.